Whether you get your money back depends mainly on two things: who changed the plan (you or the airline) and the type of fare you bought.
If the airline cancels or significantly changes your flight
Under DOT rules that took effect in 2024, you are entitled to a refund to your original form of payment if the airline cancels your flight or makes a significant change and you choose not to travel or not to accept the alternative offered. For domestic flights a significant change includes a departure or arrival time moved by three hours or more; for international flights, six hours or more. Changes of airport, added connections and downgrades can also count.
If you cancel
- Refundable fares: you get your money back, minus any fees stated in the fare rules.
- Non-refundable fares: you usually receive a travel credit or nothing, depending on the fare. Many US airlines no longer charge a change fee on standard economy fares, but basic economy fares are often non-changeable.
- Taxes and some government fees on unused tickets may be refundable even when the fare is not.
Bags and extras
If you paid for a service the airline did not provide, such as Wi-Fi or a seat assignment, or your checked bag was significantly delayed, you can ask for that fee back.
How to ask
Keep your confirmation number and e-ticket number ready. If you booked with Flight Masters, contact us and we will submit the request to the airline on your behalf and tell you the expected timeline. Refunds are decided by the airline's rules and the law, not by us.
Source: US Department of Transportation, Refunds and Other Consumer Protections final rule (2024). See https://www.transportation.gov/airconsumer for current details.